Webshop Terms & Conditions
Welcome to the Tyler’s website terms and conditions, this applies to our website www.tylersworkwear.co.uk and www.tylershorseandcountry.co.uk ; www.tylers-sportswear.co.uk
These terms and conditions apply to the use of this website and by access this website and/or placing an order you agree to be bound by the terms and conditions set out below and you are deemed to have understood these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.
Before you use this website, if you have any questions relating to these terms and conditions, please contact our office on 01707 396900. Our office is open Monday-Friday 9am-5pm (except bank holidays where we are closed). Registered office is P Tyler Associates Ltd, 6 Woodfield Road, Welwyn Garden City, Hertfordshire, AL7 1JQ.
Purchases through the website
Purchases made on the website will be charged on the day the order is placed using a third party payment provider. We accept all major credit & debit cards for payment, you will be redirected from our website to a secure host website to input your card details, once the transaction has been completed you will be transferred back to our website and an email confirmation will be sent.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. As we do not process card payments on our hosting website and do not have direct access to the payment details you provide, we do not accept any liability for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
The confirmation email will be sent to the email address provided when you registered your details and will contain your unique order number, please quote this order number in all communications with us regarding your order. Once an order has been completed with full payment it is not possible to add to your order, you will need to place a new order.
Placing orders through the Webshops
All items on the website are made to order. Once they have been embroidered with a club/team/company logo they are non-returnable, if you are in any doubt of which items cannot be returned please contact us before placing your order.
Due to stock availability and quick turnaround times, some items may show as in stock on the website but may be out of stock once the order is received. If this happens the customer will be contacted if Tylers cannot provide the item within the timeframe stated on the website and they may be offered a replacement size or colour or offered the chance to wait or cancel. If the customer chooses to cancel a full refund for the out of stock item will be issued within 5-7 working days.
Ordering, cancelling and returning products
Once you have placed an order, if you notice that you have made an error you need to contact us IMMEDIATELY. If you order on a weekend please reply to the email confirmation to avoid the order being processed the following Monday. This applies to cancelling an order too; once an order has been processed and embroidery/printing started we cannot cancel or amend an order.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of goods that have been embroidered, printed or personalised unless stated above. We will only refund or exchange items which have been sent in error by ourselves.We do not exchange or refund if a item does not fit
In the event of goods arriving to the customer with production or manufacturing errors, Tylers reserves the right to correct these prior to offering a refund, at the sole discretion of the Managing Director.
